In case of emergencies, call immediately: 760-329-6448
Emergencies Are...
Leaks, breaks, or other malfunctions in the District’s water distribution or sewer collection systems. Standby personnel will return your call within 60 minutes.
Emergencies Are Not...
Turning meters on or off, repairing or servicing leaks or breaks on the customer’s side of the meter, or requests to test water quality. Please call during regular business hours if you need meter on/off service or if you have questions about water quality or bill payment.
For general and non-emergency requests:
Call us at 760.329.6448
Or visit us at 66575 Second Street, Desert Hot Springs, CA 92240
Lobby Hours
Walk-in payments, general inquiries, etc.
Mon-Thurs: 7:30am-5:00pm
Friday: 7:30 am-4:00 pm
(Closed weekends and holidays)
Service Hours
Meter installations, shutoffs, etc.
Mon-Thurs: 7:30am-4:30pm
Friday: 7:30 am-3:30 pm
(Closed weekends and holidays)
Telephone and Email Directory
MSWD Main Line – 760.329.6448
For customer service (billing, meters, leaks, etc.) - choose option 0, customerservice [at] mswd.org
Customer Service Manager – ext. 131, acabrera [at] mswd.org
Accounts Payable – ext. 175, mswd.ap [at] mswd.org
Board/Exec Assistant – ext. 137, dpetee [at] mswd.org
Engineering – ext. 127, engineering [at] mswd.org
Engineering Inspection Line – ext. 190, engineering [at] mswd.org
Human Resources – ext. 135, ohoffert [at] mswd.org
Public Affairs & Media Inquiries – ext. 145, PRvllort [at] mswd.org (@mswd.org)
Purchasing – 760.251.8332, rlopez [at] mswd.org
Wastewater Treatment Plant – 760.329.6278, lboyer [at] mswd.org